Contact us

At Lottery Sambad, our dedicated support team is here to assist you with any questions or concerns you may have about our services.

Customer Support Availability

Our customer support is available 24/7 through various channels. You can choose the one that best suits your needs:

Live Chat: Our live chat support is available from 9 am GMT to 10 pm GMT every day of the week.
Email Support: You can email us and we will get back to you within a few hours.

We also have a comprehensive help centre where you can find answers to frequently asked questions about our services. Our FAQs are regularly updated with new information, so be sure to check them out!

Responsible Gambling Assistance

If you or someone you know is experiencing problems related to gambling addiction, please do not hesitate to reach out for assistance.

Begambleaware: We partner with Begambleaware.org, a UK-based charity dedicated to raising awareness of problem gambling. You can visit their website at www.begambleaware.org.
Gambling Therapy: If you need confidential advice or counseling about your gaming activities, please contact Gambling Therapy on 0808 8020 133 (available Monday-Friday, 9 am-5 pm).

Technical Support

If you are experiencing technical issues with our services or have questions about how to use them, we're here to help:

Help Centre: Our help centre is available 24/7 and covers a wide range of topics related to using our services.
Live Chat: You can contact us through live chat for immediate assistance.

Account Recovery

If you are experiencing problems accessing your account or need help with verifying it, please contact us:

Email Support: Send an email and we will assist you.
Live Chat: Contact our support team via live chat for immediate assistance.

Escalation Procedures

In cases where your issue requires special attention or needs further investigation, please reach out to us:

Support Ticket Handling: Our support tickets are carefully reviewed and processed in the order they were received.
Complaints or Disputes: If you have a complaint about our services or want to dispute an account-related decision, we will do everything possible to resolve it as quickly and fairly.

We strive to maintain high-quality service standards and appreciate any feedback you may provide. Thank you for choosing Lottery Sambad!